The Future of Legal Online Services: What Will It Look Like?

Posted on 05-22-2017 by
Tags: legal research , lexisnexis , legal online services

future technology

Legal online services: A look at what the future may hold.

Virtually every industry has advanced technologically, and legal research technology is no exception.

Legal professionals are always on the move; consequently, they want access to the information they need most ... anytime, anywhere. To fulfill this and other technological needs, LexisNexis continues to enhance and improve its products and solutions. These enhancements, such as the launch of Search Term Maps and the integration of Lex Machina within Lexis Advance, empower users to deliver more data-driven insights and winning litigation strategies for their clients.

In an interview with AALL Spectrum, Jeff Pfeifer, vice president of product management for the North American Research Solutions business of LexisNexis Legal & Professional, offered several insights into legal technology and how the future will shape it.

See a sample of the interview below. 

What do you think the future of legal online services will look like?

Technology will continue to drive enhancements to product strategy in the area of mobile access. That’s important for us; we’ve invested a significant amount in our ability to make our services available in a portable way because customers are increasingly mobile, and access to our solutions via advanced interfaces is a critical priority.

cell phone

We are also exploring personalized experience with our products, so products are smarter about who the user is, what users’ tasks are, and how we can customize the product experience to better understand their research intent. We’re actively developing product solutions in the field of machine learning, or AI. The idea that humans can interact in a more verbal way with computers is very compelling; it promises less training and offers faster answers if users can participate in interactive dialog with computer systems. The field of artificial intelligence in the law is in its early stages; however, I expect exciting things in the near future for users of our solutions.

Read the full interview with Jeff Pfeifer: Vendor Voice: Pioneer in the Legal Information Product Field

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