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Lawyers are there to help you with any legal crisis. While their intentions may be good, the way they communicate, may not be as effective. According to Wisbar, here are 3 steps to tame your inner lawyer and be an effective and empathetic communicator:
1. Be An Assertive Communicator
Many lawyers have one way of communication and they try to apply it to various situations. This will lead to mixed results. Try following the CASE model:
2. Build More Empathy
Empathy is the ability to know how another person is feeling. Clients often contact lawyers in times of crisis so being able to empathize with them is crucial. Psychologist Daniel Goleman says there are three types of empathy.
3. Respond the Right Way to Others’ Good News
There are four different response styles, however only one actually builds relationships. Here they are:
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